Highlights
Assignment 1 Tasks
Your Consulting Team (three members) has been engaged by No Particular University (NPU) to produce a business report (up to 25 pages), which will include a comprehensive set of as-is process models, detailing NPU's end-to-end travel booking and payment process. Your report will be developed from a process description sourced from various key stakeholders.
For this assignment, you are to complete the following two tasks:
Task 1 [Group] Produce a business report for the NPU board detailing the current state of the travel booking and payment process (TP), which will include a set of interrelated process models of the end-to-end process. Specifically, your team is to produce:
• A Level 1 model (i.e. a value chain) of the process.
• Collaboration diagrams, using BPMN 2.0, that show, at several appropriate levels of abstraction, how each activity/step in the TP is currently conducted. Each model (besides the value-chain) will capture the three main process perspectives (i.e. the control flow, data and resource perspectives).
• A description of the modeling conventions adopted for the process models, together with justifications for the choices made.
• A description of all assumptions made when developing the report, together with justifications for the assumptions made. Include references to any standards and/or frameworks referred to, if any, during the completion of the report.
The collaboration diagrams produced for this report will later (i.e. in Assignment 2) form the basis for a performance analysis of the process, from which a set of concrete improvement & implementation actions can be established.
Task 2 [Individual] Write a personal reflection, that:
• explains your role within the team and what your contributions were to the assignment and to your team (i.e. what parts of the assignment did you complete, what parts did you review/provide feedback on)
• describes what you did to ensure that you worked efficiently individually and with your team to create a cohesive report
• evaluates how efficiently the team worked together to complete the report
• explains each team member's role in the team, how they worked with each other and what they contributed to the team.
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