The Role of Emotional Intelligence in Modern Leadership Assessment

Part A: Question & Answer based 1,500 words (+/- 10) Total Marks: 90

Answer the following questions in detail with examples as applicable :

• As a CEO of large organization in UAE in the Healthcare sector, what are the leadership qualities that would be required (minimum of five)? Explain each of them providing
• As a GM in a large private clinic in UAE, which three leadership styles would you use and why? Give examples.
• You are an operations manager in a public hospital, and you have seven difficult people that you need to co- operate with. What strategies would you use? Give examples?
• Why is emotional intelligence an important quality, to be a successful leader, especially in this current time (2021)?
• Why Steve Jobs is considered as a great leader? What qualities did he implement? Give examples

Part B: Case Study based 2000 words (+/- 10%).

As the GM of “AAA Healthcare LLC” you are responsible of 925 full time employees. Due to COVID-19 since March 2020, you have been using your leadership skills in making changing in a short time.

In June 2021, you have determined that the performance of employees has decreased by 65%. All employees are currently vaccinated, however, due to the different COVID-19 strains, you noticed 25% of employees have reported to be physically ill in the past one month (May to June 2021).

In addition, you have conducted some research and determined that your employees had the following concerns:

• Company will go through liquidation
• Major changes conducted in a short time
• Working remotely
• Fear and anxiety
• Uncertainty of the future
• Exhaustion (mentally, physically & spiritually

• Salary cuts
• Financial difficulties
• Family problems/ divorce / family violence
• Illness – Covid-19

In addition, as the GM of “AAA Healthcare LLC” you have 38 difficult project managers (9 females and 12 males) employees that you need to deal with immediately.

• 11 females and 7 males: These employees are very demanding & want their They meet their KPI’s and great with customers. You had a lot of complaints from their colleagues about their bad attitudes.
• 2 female and 9 males: Likes to argue always, even when they are in the A lot mistakes in their construction work and they are not meeting KPIs.
• 2 females and 7 males: Like to give orders and delegate their work to others. However, they do very little work and socialise at work. Likes to be in authority and takes credit of others.

Finally, you been instructed by the CEO, to reduce overhead costs by 27% from June 2021 by any means.

Questions:

1. As a leader what leadership qualities would you use to increase employee’s performance?
2. What leadership styles would you use with these difficult 38 employees? Why?
3. What are the change strategies that you would conduct for improvements? Why?
4. What are the strategic thinking and tools that you would use to make these changes swiftly and successfully?
5. What strategies would you use to ensure that the strategies that you have selected are effective and efficient?
6. What recommendations would you provide to the CEO for this company? Why?

Summary of Assessment Requirements

This assessment was divided into two major parts:

Part A (1,500 words, 90 Marks – Question & Answer format):
Students were required to address five leadership-focused questions in detail, supported by examples:

• Key leadership qualities for a healthcare CEO in the UAE.

• Three leadership styles appropriate for a GM in a private clinic.

• Strategies for managing difficult colleagues in a public hospital setting.

• Importance of emotional intelligence in leadership, especially in 2021.

• Analysis of Steve Jobs’ leadership qualities and why he is considered a great leader.

Part B (2,000 words, Case Study format):
Students acted as the GM of AAA Healthcare LLC, dealing with post-COVID-19 challenges, including:

• A 65?cline in employee performance.

• Staff concerns such as financial stress, illness, anxiety, and uncertainty.

• 38 difficult project managers with different behavioral issues.

• A directive to reduce overhead costs by 27%.

The case study required responses to six questions, focusing on leadership qualities, handling difficult employees, implementing change strategies, using strategic tools, ensuring efficiency, and providing actionable recommendations to the CEO.

Mentor’s Step-by-Step Guidance Process

1. Understanding the Task
   The mentor first guided the student to break down Part A and Part B requirements, ensuring clarity on word counts, expectations, and evaluation criteria.

2. Part A Approach

• Leadership Qualities: The mentor explained how to select five relevant qualities (e.g., communication, adaptability, decision-making, empathy, vision) and illustrate them with UAE healthcare examples.

• Leadership Styles: The student was guided to match styles (transformational, democratic, situational) with real clinic contexts.

• Managing Difficult People: Practical strategies like conflict resolution, active listening, and performance management were discussed.

• Emotional Intelligence: The mentor highlighted its role in resilience and crisis leadership during COVID-19.

• Steve Jobs Case: The student was directed to analyze Jobs’ innovation, vision, and charisma with supporting examples.

1. Part B Approach

• Employee Performance: Mentor suggested identifying motivational and supportive qualities to rebuild morale.

• Dealing with 38 Managers: Guidance was given on applying tailored leadership styles for each group (e.g., coaching for argumentative staff, participative for demanding employees).

• Change Strategies: The mentor recommended Kotter’s Change Model and Lewin’s Change Theory for structured solutions.

• Strategic Tools: Tools like SWOT analysis, balanced scorecards, and KPIs were explained.

• Evaluation of Strategies: Mentor stressed the importance of feedback loops, employee surveys, and performance tracking.

• Recommendations to CEO: Advice included building resilience, transparent communication, and long-term sustainability strategies.

1. Drafting and Structuring
   The mentor guided the student in structuring responses logically, ensuring examples were integrated, arguments were evidence-based, and answers linked to leadership theories.

Final Outcome and Learning Objectives Covered

By following this process, the student:

• Successfully addressed all assessment requirements in both Q&A and case study formats.

• Learned how to apply leadership theories in practical healthcare contexts.

• Gained skills in problem-solving, handling workplace conflict, and designing change management strategies.

• Understood the importance of emotional intelligence and adaptive leadership in times of crisis.

• Developed the ability to connect academic theories with real-world organizational challenges.

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