Internal Code: 5221
Tourism and Hospitality Sector
Scenario: Working in groups of 4, select an organization operating in the tourism and hospitality sector by agreement with your lecturer and identify the elements of diversity that are relevant to this operation. This business could be large or small, but must be agreed to by your lecturer as suitable for analysis for this project. Review this organization in terms of its approach to managing key elements of diversity amongst its workforce and its client/customer base. Explore to what extent you would consider this organization to be successful in dealing with diversity and provide recommendations on how the organization’s approach to diversity could be improved…..
Task to be performed:
Brief description of the organization.
Discussion of the areas of diversity that are relevant to the business both from an employee and client/customer viewpoint (note this should not be a cut-and- paste from their website, but a developed understanding of the business and the issues it faces in terms of diversity).
Exploration of approach currently taken by the organization in managing diversity, including examples of positive and negative actions taken.
Presentation of at least two strategies the business could implement to improve their diversity practices
Standard of writing of the essay, including grammar, clarity of language, structure, citation technique (APA style), referencing, and quality of insights generated.
Quality of presentation, including teamwork, content presented, and use of presentation technique.
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