Training Needs Analysis and Learning Program for a Case Study - Management Assignment Help

Assignment Task:

Task:

Task 2.1 Training Needs Analysis and Learning Program for a case study clientFor this task, you are required to carry out a training needs analysis and come up with a learning program plan for a pre-determined case study client.
Initial information has been gathered from this client and collated into the supporting evidence document.
After reading the supporting evidence, you are required to conduct your own research into suitable training packages using training.gov.au to find and recommend a potential course or skill set from the VET frameworks to meet their needs.
Important: Before attempting this task, be sure to first read the candidate instructions on page 4, these instructions are available at the view tab at the start of this cluster.
Follow all the prompts in Orange text as a guide for completing the template.
Only sections that contain Orange text need to be completed by you.
Orange text should be removed before final submission.

Part A

Qualification, course or skill set description This qualification reflects the role of individuals who complete a limited range of basic workplace tasks. These individuals possess a limited range of technical skills and knowledge. This qualification provides a pathway to work in a variety of industry sectors and business contexts.Individuals with this qualification are able to perform roles such as frontline team member.
Licensing requirements applicable to this course or skill set No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication
What training package does this course or skill set sit within? SIR
Are there any entry requirements? NO
What are the packaging rules for the course or skill set? 5 units must be completed:
3 core units
2 elective units, consisting of:
1 unit from the list below
1 unit from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Recommended units of competency (ensure each unit is current) Unit code and name
(The units listed below MUST match the packaging rules)
Core or elective?

Relevance/reasons for course selection This course was chosen to give an introduction to retail sales and is able to address some of the core areas that the employees felt they had deficits or short falls in their knowledge and practical application. I feel this would provide some online opportunity to learn that could be backed up with minimal time away from work as the manager did not want employees off site for too long in the learning process.
The electives of digital technology and organise personal work requirements would help address the functional aspects of their job they feel they need training in.
With the needs of :
handling mail, selling products, using computer and office equipment and using/analysing online data tracking information
how to greet clients, how to book courier services, how to order supplies, how to check delivery dockets and orders, how to create effective product displays, how to engage with customers on social media and how to engage and provide quality service online. I believe this course will certainly give an introduction to meeting these knowledge gaps.
Delivery method/s The intended delivery method will be as online study modules with some blended learning whereby the learner will need to supply some evidence of practical application from on the job learning.
Assessment advice Assessment texts and tasks reflect those typically found in the workplace. However there will be the need to engage in four different interactions that involve communication with people who are either, Customers; peer team members or supervisors from diverse backgrounds. The communication will be either face-to-face or by telephone and will involve the communication of three different work tasks.
Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used.
Assessors must satisfy NVR/AQTF assessor requirements, have sound knowledge of the ACSF and have demonstrable expertise in the vocational contextualisation and assessment of digital technology.
Assessment must ensure access to: workplace tasks for completion; organisational procedures relating to personal work requirements; quality standards; timeframes for completion. The assessment activities must allow the individual to work within usual commercial speed, timing and productivity and manage the tasks and in the context of the job role.
Assessment method/s The assessment methods will involve both written, verbal and on the job observation. Assignment tasks will also need to be completed.

Part C
CONTEXTUALISATION OF ONE UNIT FOR YOUR CASE STUDY CLIENT
This is to demonstrate to your client how you can contextualise to suit their needs and environment
Step 1: Select ONE unit from your course or skill set and paste all of the components into this form
Step 2: Make changes to the unit where you can contextualise it to better suit the client needs and their workplace
Step 3: Highlight all changes made in yellow to demonstrate these alterations
Unit code and name FSKDIG02 - Use digital technology for simple workplace tasks (Release 1)
Application of the unit This unit describes the skills and knowledge required to use digital technology to undertake simple workplace tasks. The unit applies to individuals at Australian Core Skills Framework (ACSF) level 2 who need to undertake a vocational training pathway or workplace tasks. This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Element 1 Prepare to use digital technology
Performance criteria 1.1 Identify simple workplace task
1.2 Identify appropriate digital technology for the task
1.3 Interpret simple workplace information and terminology
Element 2 Complete simple workplace task
Performance criteria 2.1 Interpret simple written and pictorial instructions to access and use digital technology
2.2 Follow workplace procedures to perform a task using technology
2.3 Review performance
Performance evidence identify and use digital technology appropriate to the task
complete simple workplace tasks
Evidence must be collected using tasks typically found in the workplace.
Knowledge evidence procedures for accessing and using digital technology
Assessment conditions Assessment texts and tasks reflect those typically found in the workplace.
Advice and support is available if requested
Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used.
Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.
ssessors must satisfy NVR/AQTF assessor requirements, have sound knowledge of the ACSF and have demonstrable expertise in the vocational contextualisation and assessment of digital technology.
IMPORTANT: Add or remove rows where necessary to ensure you include the full unit of competency.

Part D
LEARNING PROGRAM
This is where you demonstrate to the case study client, how you would deliver the chosen unit from part C
Unit code and name FSKDIG02 - Use digital technology for simple workplace tasks (Release 1)
Licensing requirements applicable to this unit No licensing, legislative or certification requirements apply to this unit at the time of publication
Are there any
pre-requisite or
co- requisite units required? No
Language, Literacy and Numeracy requirements Learning Selects appropriate digital technology for the task
Oral communication Discusses performance with trainer or supervisor
Health and Safety implications associated with this unit Follow work health and safety (WHS) guidelines regarding use of digital technology
Strategies may include applying routine work health and safety (WHS) guidelines
When participating in work placement if applicable: follow WHS Regulations
Use strategies to repons to workplace problems - hazards related to work health and safety (WHS) regulations
Training Delivery Strategy This will be completed on the job after some online training.
Assessment methods The assessment will occur in the workplace by an appropriate assessor
Training Delivery Structure There will be three x 1 hour sessions planned for this unit of study. The first session will involve the How are you going map out a session plan for this single unit?
Number of sessions, Timing of sessions, Frequency of sessions, Length of delivery
e.g. 1 x 3 hour on-site session per week for 3 weeks
Assessment timing When would the assessment/s take place? Describe this.
Eg:
During the sessions – formative assessing
After the delivery of the unit content – summative assessing
or a combination of both?

• Resources for training and assessment
• What resources might the workplace have already that you can utilise?
• What resources might the learners have already that you can utilise?
• What resources might you as the trainer have already that you can utilise?
• What resources may need to be purchased?
• Think any, and all resources EG: Computers, products, equipment, PPE, operations manuals, tools, training manuals, safety charts/posters, presentation aids, clients, customers
• Skill  Performance Criteria  Description 
   

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