Highlights
Introduction
The purpose of this assessment is for students to explore e-tourism and e-travel driven by consumer demand as well as the consumer’s requirements and expectations in the digital era.
Field of Specialisation: The Consumer Perspective
Sustaining business success hinges upon a company’s ability to understand and capitalise on consumer behaviour trends. The use of ICTs, such as travelrelated websites, social media, and smartphones by consumers in travel planning has been pervasive and growing. The following journal articles relate to consumer behaviour in using ICTs for travel and tourism purposes:
You are required to (1) discuss consumer behaviour in using ICTs for travel and tourism purposes based on the articles and then (2) provide a summary of the managerial implications of the research findings.
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