UBER Case Study - Management Assignment Help

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Uber and the Sharing Economy: Global Market Expansion and Reception

Published by WDI Publishing, a division of the William Davidson Institute (WDI) at the University of Michigan. ©2016 Qingxu Jin (Bill), Carl Spevacek, Nasreddine El-Dehaibi, and Whitney Johnson. This case was written under the supervision of Andrew Hoffman (Holcim Professor of Sustainable Enterprise) at the University of Michigan’s Ross School of Business by graduate students Qingxu Jin (Bill), Carl Spevacek, Nasreddine El-Dehaibi, and Whitney Johnson. This case was designed for academic purposes to simulate a scenario that could occur in the business world. While secondary research was performed to accurately portray information about the featured organization, this is a hypothetical scenario, and company representatives were not involved in the creation of this case.Alexander Cooper,i head of Asia expansion for Uber Technologies, Inc., was sitting in a Tesla that he did not own. The Tesla showed up for his Uber ride to the meeting he was about to have with Travis Kalanick, Uber’s CEO, and Ryan Graves, head of Global Operations. It was morning in San Francisco, California, but the sun was setting in China where the action had occurred. Cooper checked for updates on the new petition they had launched to keep Uber running in Hong Kong, where days before five Uber drivers and three office staffers had been arrested in a police raid.1

Hong Kong was a new market for Uber, and its success or failure there could define the company’s next move, not only in Asia, but globally. Uber had posted bail to release the drivers and employees, but the situation was still developing. The drivers would be due in court in several months on charges of operating without car permits. For Cooper, this represented another challenge to Uber’s growth. As he mentally prepared for his meeting, he knew that Kalanick and Graves, while concerned about the situation in Hong Kong, would have broader and more significant questions related to Uber’s quest for global expansion and leadership role in growing the sharing economy. What should be Uber’s next move? How would the company handle the challenges presented by their competitors around the world? What strategies should Uber implement? Should it leave its challenging global markets and simply focus on the U.S. market?

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