Highlights
Case Study
Scotland's University of Edinburgh has paid staff and suppliers late owing to the troubled implementation of a new Oracle-based HR and finance system. Professors and postgraduate researchers at the 400-year-old institution told local media that their wage pack had been delayed by two to three weeks. The Edinburgh Evening News also reported that suppliers have stopped providing services to the university because invoices had not been paid. At least one dated back to The university implemented a new centralised HR, payroll and finance system it called ‘People and money’ in June. The news outlet reported concerns of staff and graduate students struggling to pay their bills and rent because of the delay.
Questions
1. Explain your rationale for the way you have drawn this diagram, for the elements you have included and excluded, and describe the insights you have gained about the system from drawing this diagram.
2. Identify five key stakeholders described in the case study, describing each one and the nature of their interest in this IT system.
3. State a sociotechnical system you can perceive in the situation described in the case study that you would expect to be useful to you in a study using the Systems Failures Approach. Draw a systems map of it in its environment, based solely on the information contained in the case study. Take care to select a system for which the case study provides sufficient detail for your model.
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