User Manipulation in Online Businesses/Subscription Services - Management Assignment Help

Assignment Task:

TASK:

Literature review structure (draft)
Title-User manipulation in online businesses/Subscription services using dark patterns
Abstract (No need to write)
Introduction (please write in 300-350 words)
Dark side of UX- Dark patterns
Need to cover
About the dark pattern types and various examples (with images in different online products and services)
Most used dark patterns in e-commerce (Roach Motel and Forced continuity) explanation and examples (show images, screenshots, and data about it)
Impact on users and service provider companies (statistics/data)
Subscription services and dark patterns
Need to cover
Subscription services model (please add example of Netflix, Hulu, Amazon Prime and Spotify etc. avoid any Indian Brand)
About Subscription economy (who introduced this term and detail)
Subscription trap and Consumer issues with these sneaky tricks
Synthesis
Create a synthesis matrix to find connections between resources, and ensure your sources relate to your main ideas.
(What is a synthesis matrix?
A synthesis matrix is a table that can be used to organize research. When completed, it provides a visual representation of main ideas found in the literature and also shows where there is overlap in ideas between authors. A completed matrix will help to integrate all of the different resources together, which will facilitate the synthesis of information on a specific topic.)
Conclusion
Bibliography
Few useful links
Dark patterns academic papers and links

• (links are only to get some overview about the topic)
• https://www.darkpatterns.org/https://www.darkpatterns.org/types-of-dark-pattern/forced-continuityhttps://airtable.com/shrGNWI3Wzu7spylj/tblXgQTTipdsp7V8Lhttps://www.darkpatterns.org/types-of-dark-pattern/roach-motelMathur, A., Acar, G., Friedman, M.J., Lucherini, E., Mayer, J., Chetty, M. and Narayanan, A., 2019. Dark patterns at scale: Findings from a crawl of 11K shopping websites. Proceedings of the ACM on Human-Computer Interaction, 3(CSCW), pp.1-32.
• Brignull, H., 2010. Dark Patterns: dirty tricks designers use to make people do stu'. 90 Percent of Everything.
• Di Geronimo, L., Braz, L., Fregnan, E., Palomba, F. and Bacchelli, A., 2020, April. UI dark patterns and where to find them: a study on mobile applications and user perception. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (pp. 1-14).
• Ohm, P., 2019. Manipulation, Dark Patterns, and Evil Nudges. Jotwell: J. Things We Like, p.1.
• Nevala, E., 2020. Dark patterns and their use in e-commerce.
• Burdon, T., 2020. Online shopping: To mislead or deceive by design: What your FOMO has to do with e-commerce design. Bulletin (Law Society of South Australia), 42(1), pp.6-8.
• Bongard-Blanchy, K., Rossi, A., Rivas, S., Doublet, S., Koenig, V. and Lenzini, G., 2021. I am Definitely Manipulated, Even When I am Aware of it. It s Ridiculous!--Dark Patterns from the End-User Perspective. arXiv preprint arXiv:2104.12653.

Subscription

• Manu, A., 2017. Transforming organizations for the subscription economy: Starting from scratch. Routledge.
• Mühlbach, S. and Arora, P., 2020. Behind the music: How labor changed for musicians through the subscription economy. First Monday.
• Tzuo, T. and Weisert, G., 2018. Subscribed: Why the subscription model will be your company's future-and what to do about it. Penguin.
• Suryakala, B., 2019. Towards A Subscription Economy: Digital Transformation Journey of a Traditional Product-Based Company (Master's thesis).
• Rajamäki, J., 2018. Crime Prevention: How to Avoid Subscription Traps?. In Proceedings of the 17th European Conference on Cyber Warfare and Security ECCWS 2018, 28-29 June 2018, Oslo, Norway. Academic Conferences and Publishing International Limited.
• https://www.citizensadvice.org.uk/about-us/our-work/policy/policy-research-topics/consumer-policy-research/consumer-policy-research/locked-in-consumer-issues-with-subscription-traps/

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