Highlights
PURPOSE
1 -Relate the CONTROL and COMPETE for imperatives of the Competing Values model to the ongoing sustainability of one organization—Custom Chip;
2 -Be able to identify specific business metrics that would be of strategic value to the organization;
3 -Be able to discuss specific business metrics that are unnecessary, outmoded, bureaucratic, sub-optimal, or incomplete;
4 -Be able to discuss the resistance/reasons the organization might have for not measuring itself against a few of your recommendations;
5 -Give guidance to a young manager struggling with a lot to do who is also encountering powerful resistance in his own organization;
6 -Give guidance to the president of the company regarding how to identify bottlenecks, reduce organizational “silos,” and incorporate your recommended metrics into the overall strategic planning process; and
7 -Encourage review of lectures, textbooks, and articles to-date, and management theory to support your reasoning.
Personal and Professional Management
1 -Enumerate and discuss the variety of roles at which managers need to be proficient? Cite examples from Frank Questin’s day to embellish your answer. Which roles did he fulfill well, which ones could he have done a better job at? Is Frank “leadership material?” Explain why or why not.
2 -As we know, Frank Questin is a relatively new manager coping with multiple goals and multiple demands. As a more experienced manager and friend, what advice would you give him to make his day more productive?
3 -Were you to rethink Frank Questin’s Monday morning staff meetings, what do you suggest he do differently that would benefit his staff and lead to a better fulfillment of Custom Chip Inc.’s business objectives? What did he do right and wrong in the weekly meeting described in the case?
4 -If you were in Frank’s “shoes,” what ideas would you implement to forge a better working relationship with Rod Cameron the manufacturing manager? How would you get more support from Sam Porter, your boss?
Establishing Managerially-useful Business Metrics
1 -What specific business metrics would be of strategic value to Custom Chip?
2 -Are there any metrics that seem to be unnecessary, outmoded, bureaucratic, sub-optimal, or incomplete?
3 -What possible resistance/reasons might the organization have for not measuring itself against a few of your recommendations;
Strategic Advice to Senior Management
1 -As President of Custom Chip Inc., what thoughts would you have about ways to ensure that manufacturing, applications engineering, and production engineering remain more attentive to the achievement of company goals and less concerned with the achievement of their own functional goals that often are at odds with another area’s goals?
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