Wombat Phone: Customer Support Management- Report Writing Assignment Help

Internal Code: TV570

Report Writing Assignment Help:

Task: Journal Entry. The Journal function in Interact2 must be used. External journal sites are not permitted. If your country geo-blocks Interact2 website or your circumstance prevents you from accessing the Internet (eg. due to a disability or if you are in a correctional centre), please contact your lecturer immediately. If it is an office/ organisation firewall preventing access, you must find an alternative Internet access point to complete this task. Question: You have been asked to deliver a short presentation (no more than 5 minutes). In your audience, there will be senior management as well as help desk team leaders. You decide on how many slides you need. Anything after the 5 minute mark will not count. Prepare the appropriate Powerpoint slides or MP4 and submit it as an attachment to the journal. [If you are submitting very close to the deadline, kindly assure you allow sufficient time for your file to upload as attachment.] The help desk section of WombatPhone, a new mobile phone company is getting from bad to worse. From agents who are rude to your customers, to agents who provide wrong or misleading information. The help desk needs a revamp. You have been appointed by senior management to improve support services and maintain standards by outlining a plan on improving/maintaining level of expertise or support standards. You are required to prepare a presentation to senior management. Substantiate it with literature (findings, articles, etc). [An example would be a better communication with customers plan. Tell help desk agents why this is important, how they can improve themselves and how/why you intend to train and then measure their achievement. Substantiate it with relevant articles. Explain this need to your senior management so that they will fund your initiatives.]